• Onsite repair

Duration

• 3 years

Response time

• Next business day response

Coverage window

• Standard workdays – 9 hours

Place of service

• Onsite

Service method

• Onsite repair

Warranty coverage

• In warranty

UNSPSC code

• 81111812

Service features, header

• Remote problem diagnosis and support

Service features, header

• Next business day[1] onsite hardware support

Service features, header

• Replacement parts and materials included

Service features, header

• Formal escalation procedures and management